Order return and refund policy

Website: cosmall.eu
Last updated: 14 July 2026

1. General Provisions

This Return and Refund Policy supplements Section 7 ("Right of Withdrawal") and Section 8 ("Legal Guarantee of Conformity") of the cosmall.eu Terms and Conditions and explains the practical process for cancelling, returning orders, and obtaining refunds. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions prevail.

The Website is operated by, and the seller is, SIA Inbalans Group, a company registered in Latvia (registration no. 40203292853, registered address: Dzirnavu iela 34A-1, Rīga, LV-1010, Latvija). The rules below apply in accordance with EU consumer protection law, including Directive 2011/83/EU.

2. Right of Withdrawal (14 Days)

You may withdraw from your purchase without giving any reason within 14 calendar days of receiving your order. To do so, simply send us a clear withdrawal statement — via the feedback form on the Website, our Telegram chat (t.me/cosmalleu), or by email at support@cosmall.eu, quoting your order number.

3. If Your Order Has Not Yet Been Dispatched

If your order has not yet been dispatched at the time of cancellation, we will refund the full order value, including delivery costs, in full.

4. If You Have Already Received Your Order

If you withdraw after receiving your order, we will refund:

the price of the returned goods; and
the standard delivery cost paid when placing the order — under Article 13 of Directive 2011/83/EU, withdrawal does not deprive you of your right to a refund of the standard delivery cost. We will only withhold any extra cost you paid for choosing a delivery method more expensive than the standard option we offer.

The cost of returning the goods to us is borne by you, except in the cases described in Section 6 (faulty, damaged, or incorrectly fulfilled orders).

5. Condition of Returned Goods

You are entitled to inspect and handle the goods as you reasonably would in a physical shop — for example, unpacking and examining them. Doing so does not affect your right to a refund. If the value of the goods is diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning (for example, clear signs of use), we may deduct the corresponding reduction in value from your refund — but we will not refuse a refund solely because the packaging has been opened.

Exception: in accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which were unsealed after delivery and are not suitable for return for health protection or hygiene reasons — for example, opened bottles of shampoo, oils, creams, opened hair dye, and similar cosmetic products intended for direct contact with the body. Such items can only be returned if their factory seal or protective film remains intact.

6. Damaged or Faulty Goods

Upon receiving your order, please check the integrity of the packaging in the presence of the courier. If you suspect that the packaging or contents may be damaged, we recommend unboxing the order on video, as this will help confirm that the damage occurred during delivery.

If the goods you receive are faulty, damaged, or do not match your order, we will refund the full order value, including delivery, and will arrange and pay for the return shipment. This is your right under the legal guarantee of conformity (see Section 8 of the Terms and Conditions) and is not limited to the 14-day withdrawal period — the legal guarantee applies for up to 2 years from delivery.

7. Cost of Returns

If the return results from your own decision to withdraw (not from a fault or error on our part), you bear the cost of return shipping. On request, we can offer you a return shipping rate through the carrier that delivered your order, to help reduce this cost.
If the return results from a fault, damage, or a fulfilment error on our part, we bear the cost of return shipping.
We do not charge any additional handling fee for returns beyond the possible deduction for diminished value described in Section 5.

8. Refunds

We will issue your refund no later than 14 days from receiving your withdrawal notice (if the order has not yet been dispatched), or from receiving the returned goods or proof of their dispatch. In practice, we aim to process refunds on the next business day after the return reaches our warehouse. Refunds are issued using the same payment method used for the original transaction.

9. How to Request a Return

Email: support@cosmall.eu
Telegram chat: t.me/cosmalleu
The feedback form on the Website

We will provide you with all the information needed to complete the return and confirm the details of your refund.

10. Contact

SIA VV Invest
Blaumaņa iela 7, Rīga, LV-1011, Latvia
Email: support@cosmall.eu
Phone: +371 24 204 007